Shipping & Returns Policy
Processing
All orders are processed + shipped within 2-5 business days. Please allow for additional processing time around major sales or during holidays.
We are unable to make changes once an order is placed, however if you need a hand, please email jennifer@crookedrivercandle.com with as many details as possible and we'll try our best to help. Our team is available Monday through Friday only.
Domestic Shipping
Enjoy FREE SHIPPING on all retail orders over $75 within the contiguous U.S. Standard shipping starts at $8.
Once picked up and scanned in by our carrier, transit times range 2-6 business days, depending on shipping method + delivery destination.You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48 hours once a label has been created.
We ship our orders via FedEx, USPS, and UPS. Orders will occasionally ship via SmartPost, meaning that one carrier takes the first leg of transit and a second carrier completes final delivery.Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
Returns & Exchange Policy
We do not currently offer returns or exchanges. However, if you are experiencing an issue please reach out to us within 48 hours of receiving your order. Send an email to Jennifer@crookedrivercandle.com. In order for us to assist you, your email must include proof of purchase, product photos, and a detailed description of the issue you're experiencing.
If your order arrives damaged, please email us asap via jennifer@crookedrivercandle.com. Include photos of the outside of box, inside content, shipping label, contents, and damaged products. Make sure to include your order number, name, and date received. We will not be able to replace your purchase or refund it without the photos and necessary information.