First thing-gently extinguish your candle and allow the top to resolidify.

If you see any soot or debris in the melted wax pool, carefully remove it.

Trim your wick to 1/4" above the wax line.

Avoid this in the future by keeping your wick trimmed. Trim your wick before you use your candle.

Long wicks draw too much fuel, causing a large flame and excess soot.

Wood wicks can take a few tries to get the flame established. Try lighting your wood wick from the corner and hold the lighter there for up to 8 seconds.

Don't cut your wick too short. If they are cut too short, there will not be enough oxygen to establish a flame. Keep your wick trimmed ⅛-¼” above the wax line. Use wick trimmers or simply pinch off what's charred prior to next burn. Trim or check wick height before each and every candle use.

Help, I've already cut my wick too short!

Use pliers to gently grip the wick, rocking side to side then pull up a tad. This will give it that little bit of extra height needed to allow for enough surrounding oxygen to establish the flame.

First Burns Matter

Burn your candle for 3–4 hours on the first use, or until the wax melts fully edge-to-edge.

Extinguishing too early can cause “tunneling,” where the candle only burns down the middle.

Wax has “muscle memory” If you blow out/extinguish your candle before the melt pool has reached the edges, your next burn will result in the candle following “tunneling” down and following the path of the initial burn.

Tunneling Fixes

Aluminum Foil

Put it around the candle and above the rim a couple of inches. The foil should be slightly curved in "think volcano" but with an opening at the top. Carefully light the wick. The trapped pocket of heat should help allow the melt pool to reach the edges of the vessel. Once achieved, carefully remove the foil and enjoy!

Hair Dryer or Heat Gun

Gently blow warm air onto the top of the candle until the surface wax is evenly melted. Then allow the wax to cool and harden completely before the next burn.

Burn on a heat resistant, stable, level surface

Keep away from flammable items

Keep placed away from drafts

Never leave a burning candle unattended

Keep away from children and pets

Keep your wick trimmed to 1/4" above the wax line

Don't keep your candle burning for too long

DO NOT keep using candles when there is only 1/2"-3/4" of wax remaining. The candle is done!